Help center
Topics
Tell us
awwBeauty is in beta
Account & sign-in
I forgot my password
On the login page tap “Forgot password”, enter your email and follow the link we send.
How do I change my email or phone?
Go to Settings › Account › Sign-in and tap Change next to email or phone, then verify.
How do I turn on two-step verification?
Go to Settings › Privacy & security › Password & two-step. Use SMS or an authenticator app.
Posting & your content
Why is my post still under review?
Posts about results, prices or before/after photos are reviewed by a person first; we'll notify you when it's done.
Can I edit or delete a post?
Yes — open the post and use the “…” menu. Deleted posts can't be restored.
Can I limit who sees a post?
Pick visibility when you post. Change the default in Settings › Privacy & security.
Treatments & information
Where do treatment prices come from?
Clinics list their prices and we check them regularly. They're a guide — the consultation quote is final.
Is anything here medical advice?
No. Please confirm any treatment decision with a licensed doctor in person.
I found wrong information
Send feedback below and tell us which treatment and what’s wrong.
Clinic & expert verification
What does “Verified” mean?
We've checked the clinic's medical licence or the doctor's practising certificate, and it's current.
How does a clinic join?
Use “For business” in the sidebar to submit your clinic and licences. You go live once approved.
How do experts get an account?
The expert's clinic adds them from its dashboard; the expert then gets a sign-in email.
Bookings & consultations
How do I cancel or reschedule?
Find it in My bookings and tap Cancel, or message the clinic to move it.
The clinic hasn't replied
Most clinics reply quickly. If you still haven't heard back, contact support and we'll follow up.
Do I pay through awwBeauty?
Not yet — you pay the clinic directly at your visit.
Privacy & safety
How do I block someone?
Use “…” on their profile. Manage the list in Settings › Privacy & security › Blocked.
How do I download my data?
Go to Settings › Data & permissions › Download your data. We email it when ready.
Are my before/after photos safe?
They're shown only to the audience you choose, and you can delete them any time.
Reports & appeals
How do I report something?
Use “Report” in the “…” menu on any post, comment, profile or clinic and follow the steps.
When will I hear back?
We'll tell you the outcome in Notifications.
My post was removed — can I appeal?
Yes. Submit and track it in Appeal status.